Job Role: Sales Support Advisors x 2

Job description

• Full ownership for contractor and agency base, delivered primarily through outcome focused telephony contact
• To proactively sell Pendragon Umbrella’s services, via leads from referrals, calls, emails, website, webchat enquiries.
• To promote our services to contractors and helping them to make the right decision to join Pendragon, highlighting all the advantages of being employed by us compliantly
• To proactively manage, develop and maintain contact with prospective employees from first contact to on-boarding and hand over to the contractor relationship team as employees
• To grow business by retaining active agency relationships through high standards of customer service and striving to identify and secure contractor referrals through up-sell, outbound contact, and campaign activities
• Using the CRM to record all sales activities to ensure their is an audible trail
• To meet registration targets by using available tools and techniques
• To proactively make contact with unsuccessful engagements and lapsed contractors
• To provide day to day account management with Agencies and End clients to ensure we are securing and building strong relationships
• To support our contractor relationship team with the onboarding of new employees to ensure their transition is a seamless as possible

Competency Requirements

• Minimum of 2 years previous and recent Sales Support service experience
• Advanced telephony and call handling ability with at least 2 years’ experience
• Has the ability to demonstrate successful proactive business development in a previous role
• Must be able to demonstrate high levels of customer contact via telephone and be clearly spoken in English. Fluency in other languages would be welcomed.
• An understanding of Umbrella services and or contracting via an agency is desirable
• Previous experience or knowledge of the recruitment and or umbrella payroll sectors
• Ability to demonstrate a high level of English and Maths with good time management and administration skills, with a minimum of 2-3 years’ experience