Job description
- Full ownership for contractor and agency base, delivered primarily through outcome focused telephony contact
- To proactively sell Pendragon Consultancies brands, via leads from calls, emails, website, webchat facilities.
- To promote our services to contractors and helping them to make the right decision to join Pendragon, highlighting all the advantages of being employed by us
- To proactively manage, develop and maintain mutually value-adding relationships with assigned contractor base by delivering outstanding customer service.
- To grow business by retaining actively through customer service and striving to identify and secure contractor referrals through up-sell, outbound contact, and campaign activitiesTo meet retention targets by using available tools and techniques to retain contractors /agencies and maintain relationships with expired or lapsed contractors /agenciesTo act as a number 2 to the team on a daily basis and providing cover for the ContractorRelationship Manager
Competency Requirements
- Minimum of 4 years previous and recent Sales and Customer Service experience
- Advanced telephony and call handling ability with at least 2 years’ experience
- Has the ability to demonstrate successful proactive business growth in a previous role
- A full understanding of Umbrella services and or contracting would be desirable
- Previous experience or knowledge of the recruitment and or umbrella payroll sectors
- Ability to demonstrate a high level of English and Maths exceptional time management and administration skills, with a minimum of 3-4 years’ experience
