Job Role: Team Leader Contractor Relationship Advisor

Posted on

£ Competitive plus benefits

Job description

  • Full ownership for contractor and agency base, delivered primarily through outcome focused telephony contact
  • To proactively sell Pendragon Consultancies brands, via leads from calls, emails, website, webchat facilities.
  • To promote our services to contractors and helping them to make the right decision to join Pendragon, highlighting all the advantages of being employed by us
  • To proactively manage, develop and maintain mutually value-adding relationships with assigned contractor base by delivering outstanding customer service.
  • To grow business by retaining actively through customer service and striving to identify and secure contractor referrals through up-sell, outbound contact, and campaign activitiesTo meet retention targets by using available tools and techniques to retain contractors /agencies and maintain relationships with expired or lapsed contractors /agenciesTo act as a number 2 to the team on a daily basis and providing cover for the ContractorRelationship Manager

Competency Requirements

  • Minimum of 4 years previous and recent Sales and Customer Service experience
  • Advanced telephony and call handling ability with at least 2 years’ experience
  • Has the ability to demonstrate successful proactive business growth in a previous role
  • A full understanding of Umbrella services and or contracting would be desirable
  • Previous experience or knowledge of the recruitment and or umbrella payroll sectors
  • Ability to demonstrate a high level of English and Maths exceptional time management and administration skills, with a minimum of 3-4 years’ experience

Currently applying for the job position: Team Leader Contractor Relationship Advisor

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